Speakly AI | Boost Agent Efficiency And Customer Satisfaction

Boost Agent Efficiency and Customer Satisfaction

Speakly AI provides banks with "Voice of Customer", "Sales and Service Insight System", "Real-time AI Assistant" for agents, and "Intelligent Quality Inspection". These solutions empower the digital transformation of remote banking and customer service centers in customer engagement and service efficiency.

Increase in cross-selling rate

Faster to acquire knowledge for each inquiry

Acceleration in new onboarding

Reduction in compliance risk

20%

Increase in cross-selling rate

Awards Won

Satisfied Clients

235

Projects Finished

StarIt is filled with a variety of shortcodes and elements, made especially for you.

Check It Out Now

Empower Your Agents: Elevate Customer Interactions and Boost Efficiency

Streamline your operations and boost sales conversion with our advanced real-time AI. Expertly trained to thoroughly understand your business, our AI delivers highly accurate knowledge and responsive action prompts with zero latency, transforming your sales and service efficiency.

Banking, Insurance, Securities, Aviation, Automotive, Information Technology, E-commerce, Education, Public Services etc.

Not Only Score 100% of Conversations, But Also Monitor the Entire Interaction Process

Customer Segmentation Strategies

Leveraging AI for Enhanced Customer Insights

Speakly AI analyzes every conversation, including both call and text-based dialogues, to identify customer preferences and intentions. This analysis automatically generates new customer tags, providing a supplementary layer to the 360° customer view.

Voice of Customer

Understand customers better from real conversations

Utilizing large language model technology, we explore and analyze communication data between sales/customer service representatives and customers. This helps businesses capture the true voice of the customer, including their concerns, resistance points, feedback on products, and feedback on competitors. This enables banks to comprehensively and accurately understand their customers and develop more effective marketing and service strategies.

Accurately capture customers' true concerns about products, services, and brands.

Efficiently identify points of resistance and objections expressed by customers during communication.

Quickly drill down into original communication records and recordings from categorized customer feedback.

More flexible word cloud views, presenting data in terms of mention frequency and user dimensions.

Real-time Agent Assistant

Speakly AI equips agents with best practices from top performers, comprehensive knowledge (such as campaigns, products, service conditions, and identity verification), real-time conversation tips, and more, thereby enhancing their productivity during live calls or online chats.

Automatically generate notes after interactions between agents and customers.

Timely pop-up knowledge and scripts empower agents to work more efficiently and effectively.

Real-time guidance assists agents with complex or new processes or pilots they may not remember.

Real-time compliance alerts notify agents of the bank's compliance risks before the call or conversation ends.

Quality Assurance

Automatically QA 100% of Calls and Chats

Speakly AI has developed end-to-end AI models, including speech-to-text, text analysis, natural language understanding, and processing, as well as a quality assurance system. These models and system empower Contact Center Managers, Quality Managers, and Customer Service Agents to automatically and intelligently manage the quality of 100% of their conversational data (both online and offline, voice and text).

Increase Time to Value for Your Quality Management Project

Professional delivery team to ensure your fast deployment, quality training, and faster usage efficiently.

Help your QA manager to generate a report in minutes and integrate it with your own QA spreadsheet system.

Advanced ASR & NLP

Custom-built ASR and NLP algorithms for tailored business optimization, achieving higher accuracy and recall rates.

Innovative QI Features

Flexiblely customize complex QI rules according whole customer history, specific events or business processes.

Seamless Integration

Seamless integration and customization for tailored QI, enhancing business-specific data analytics.

Proven Expertise

Extensive industry experience propels rapid application deployment and accelerates business value realization.