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Discover What Your Customers Are Really Saying

LLM-Powered Discovery of Hidden Intelligence

Discover What Your Customers Are Really Saying

Your AI-powered intelligence tool for uncovering customer feedback, friction points, and market intelligence across massive volumes of audio and text conversations.

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See How It Works

Unlocking Business Value with LLM-Powered Discovery

Discovery is an LLM-powered solution that transforms large-scale conversations—like voice recordings and chat transcripts—into actionable business insights.

Whether it’s customer feedback or competitive intelligence, Discovery reveals patterns, pain points, and opportunities hidden within everyday interactions.

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Customer Feedback

Extract customer preferences on product design, performance, features, as well as service and overall experience.

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Identify Customer Friction Points

Detect areas in the customer journey where users face confusion, delays, unmet expectations, or decide not to purchase.

Campaign & Launch Analysis

Track how customers respond to new campaigns, events, or product rollouts — across different stores, teams, and timeframes.

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Competitive Insights

Uncover how customers talk about competitors and compare them to your products, pricing, service, and experience.

Complaint Analysis

Discover common causes of dissatisfaction over time or across customer segments — and identify better ways to resolve and reduce complaints.

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Custom Discovery Topic 

Define what you want to uncover, and let Discovery do the rest.

Set Topics. Get Insights. Act Smarter.

Start by defining your focus — whether it’s feedback on a marketing campaign, customer friction points, or perceptions of your products, services, or competitors. Discovery does the rest.

 

Powered by advanced language models, Discovery analyzes vast volumes of conversational data — voice or text — to uncover hidden patterns, themes, and root causes. What once took weeks of manual review now takes just one day.

Transform decision-making from post-event analysis to near real-time intervention.

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Understand the Voice of Your Customer and Marketing Intelligence from Real Conversations

Uncover what truly drives customer decisions — from objections to preferences — through advanced LLM-powered analysis.

Identify key customer objections and friction points

Detect hidden preferences and purchase intentions

Cross-analyze conversations with sales outcomes to reveal winning behaviors

Learn what top-converting customers care about most

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Discover Unknown

Discover What You Didn’t Know You Needed to Know

Traditional tools only show you what you ask for. Discovery reveals what you didn’t even know to look for.

By analyzing unstructured customer conversations at scale, Discovery uncovers hidden themes, unexpected pain points, and the real drivers behind complaints or dissatisfaction. Using advanced LLM technology, it automatically clusters insights and visualizes them through intuitive word clouds and categorized summaries — helping you see the full picture, not just the surface.

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Ready to Discover What Your Customers Are Really Saying?

Talk to Our Team